The Parents and Family Advocacy Service is a group of skilled Peer Advocates who will guide and assist you to advocate more effectively for your family.

Peer Advocates will assist you in developing a better awareness of Child Safety Service processes and, how to work with them to develop a safe pathway to re-unification strategy for your family.

Peer Advocates bring to their role, a wide variety of skills, knowledge and experiences which will help support the needs of parents and families when dealing with Child Safety Services. All Peer Advocates are screened and undergo specific training when joining the services.

Peer Advocates are required to hold a current Working with Vulnerable Person accreditation and, successfully complete a National Police Check before commencing with the service.


Peer Advocates utilise a “Strength-Based” approach when supporting parents. This means, Peer Advocates will provide a wide range of information, tools and access to specialist services designed to encouraging confidence and the ability of parents to have their voice, hopes and concerns heard by Child Safety Services.

Peer Advocates help you identify and draw on your own strengths and skills to better communicate and work with Child Safety Services.

Peer Advocates are matched with parents to ensure the best possible outcomes for your family.

Peer Advocates offer a unique perspective and insight into the Child Safety processes having supported many families since the service commenced in 2013.

“A family member had their eight month old child removed from their care as a result of a Child Safety Services intervention, as a result of the intervention the infant placed in hospital as a result of neglect and violence and subsequently the child was placed in care . As grandparents to the child, Child Safety offered both my wife and I kinship care of the infant who remained with us for almost three years. It’s based on this experience I felt I had something to offer the Parents and Families Advocacy Service and parents and children impacted by Child Safety Services placing a child in to care.”

– James’s Story

The Parents and Families Advocacy Service has trained volunteers who are guided by the Fundamental Principles of the Red Cross and Red Crescent Movement.